bar reservation software with chatbot and SMS marketing

A bar reservation software with chatbot and SMS marketing handles two parts of the bar customer cycle that usually get neglected: the inbound chat conversations that happen on Instagram, WhatsApp or the web at all hours, and the outbound SMS engagement that keeps regulars coming back. Reserver covers both in the same engine, with no integration glue required.

The chatbot is trained on your menu, your floor and your booking rules. It answers questions naturally — “any vegan cocktails?”, “is the terrace open Sunday?”, “any space at 11pm for six?” — and closes the reservation when intent is clear. It deploys on your website with a script, on Instagram via the Meta API, and on WhatsApp Business if you have a verified number. The conversation stays in the channel the customer started in.

SMS marketing flows from the built-in CRM. Every reservation that comes in creates or updates a customer profile with visit history, party size, tags and notes. From the panel you build segments in two clicks — customers who haven’t visited in 60 days, top 10% by frequency, birthdays this month — and send SMS campaigns with personalised reservation links that measure real conversion (bookings generated), not just delivery.

Transactional SMS (confirmations, reminders, waitlist notifications) and the chatbot are included in Pro and Plus. Extended mailing and marketing campaigns are in Plus. Start on the Free plan to configure your zones and services, let the CRM populate for a few weeks, and switch on Plus when you have an audience worth talking to.