When the floor’s full, they’re not lost.
If someone looks for a slot you don’t have, instead of a plain “sorry” you offer the waiting list. When a seat opens, Reserver alerts the next in line automatically via email or SMS.
- FIFO order by arrival in the list
- Automatic alert on freed seats (email + SMS)
- Guest decides: accept or pass to the next
- List-to-reservation conversion analytics
From "no room" to "you’re in line, we’ll ping you".
When the widget detects no availability for the requested time, it offers to join the waiting list. The guest enters the same data (name, email, phone, party size). Most accept — it beats closing the tab.
- Offered automatically when no real slot exists.
- Same fields as a normal reservation.
- Guest can leave the list whenever they want.
- Visible in your dashboard with their queue position.
When a table opens, Reserver is already making calls.
A cancellation in a service with a waiting list triggers an immediate alert to the first in line. Email + SMS. They have a configurable window (typically 15 minutes) to accept. No response? Next in line. Fully automatic — your team doesn’t move.
- Immediate detection of cancellations in services with waiting list.
- Simultaneous email + SMS alert to the first in line.
- Configurable acceptance window (5–30 minutes).
- Automatic escalation to the next if no response.
The list, always in sight.
The dashboard shows the day’s waiting list by service: who’s on it, in what position, for how many, since when. You can manually alert someone (e.g. they phoned in and your host decides to squeeze them in). Everything is logged.
How many walk away? How many actually book in the end?
Reserver measures waiting-list conversion: how many joined, how many accepted the alert, how many actually showed up. A direct indicator of how much real demand you’re leaving on the table, and how much you can reclaim.
What changes when a free table doesn’t stay free for long
Always-full floor
Cancellations stop being losses — they become seats filled by the next in line.
Returning guests
Fix them the first time ("we were full, I put you on the list and pinged you") and they remember.
Real demand data
You know how many wanted in and couldn’t. Useful to expand capacity or services.
What people usually ask
What if it never frees up?
Can I free multiple seats and alert multiple guests?
Can a guest be on the list for multiple services?
Don’t close the restaurant when it’s full. Open the waiting list.
Flip one switch. Stop losing seats to cancellations.