restaurant reservation system with table management and waitlist

A restaurant reservation system with table management and waitlist combines the two modules that move the operational needle most during service: a live, interactive floor plan with smart auto-assignment, and a digital waitlist that recovers customers who would otherwise walk away when the room is full. Reserver bundles both in the Plus plan.

The floor plan is interactive and built once. You define zones (terrace, main room, private), table types and capacities, and which tables are combinable. From there, every reservation is assigned by the engine to the best-fitting table based on party size, customer preferences, service duration and existing reservations. Combinations (two tables of four for a party of eight) happen automatically. Blocked tables, zone-by-hour activation and hourly saturation control prevent the kitchen from being overrun.

The digital waitlist captures customers when the floor is full. They sign up via a QR at the door or directly from the web widget, get a numbered ticket with a realistic wait estimate (calculated from current floor turnover, not a fixed number) and walk around the block. When their table is ready, they receive an SMS or push notification with a window to show up before the system moves to the next party.

Combined, the two modules raise effective seating capacity on busy nights without adding staff or stress. The whole stack — floor plan, auto-assignment, combinations, saturation control, waitlist with SMS/push — is included in Plus. Start on the Free plan to test the floor plan with one zone and a few tables, then activate Plus before your next busy week.